Empowering Your Vision, Delivering Technology with Purpose
A seasoned technology project and program leader, I specialise in delivering end‑to‑end initiatives across diverse industries with a strong focus on achieving customer sign‑off and operational excellence. I bring deep expertise in project lifecycle management, Agile delivery, cross‑functional coordination and stakeholder engagement, ensuring alignment with organisational goals and seamless execution.
My capabilities span requirements gathering, workstream management, ICT procurement, SLAs, and regulatory compliance frameworks including ISO/IEC 27002, ISMS and DLP, supporting resilient, secure and business‑critical systems. I am experienced in change management, software development, operational technology, and methodologies such as LEAN Six Sigma, supported by tools like Trello, Microsoft Project, Azure and Microsoft Teams.
I drive collaboration, innovation and performance across SaaS, on‑premises and hybrid environments while maintaining rigorous standards in risk management, quality assurance, cost control and issue resolution. My approach is grounded in Continuous Improvement and regulatory frameworks such as GxP, GDPR, DLP and FinOps, ensuring robust delivery and sustained organisational resilience and operational efficiencies..
The New Financial Conduct Authority Cryptoasset Regulation
- Introduction to Operational Resilience - Systems & Controls
The Vision: The FCA's new cryptoasset regime is designed to support consumer protection, market integrity and confidence in the market.
This service is aimed at:
firms that are registered for cryptoasset activities in the UK.
firms that are not yet registered with the FCA for cyptoasset activities (including new-to-market and firms accessing the UK via a Section 21 financial promotion approver)
The Challenge: Cryptoasset Services Operational Resilience - Systems & Controls
The investment: Investing in operational technology and controls that provide resilience to your buisness, protection for consumers and customers that use your cryptoasset services and your ability to demonstrate to the regulators that you have a recovery plan that will allow your critical business systems to weather the storm of a cyber attack, unforeseen outages and critical business services unavailability - not just yours but 3rd party partners who assist you in delivering the cryptoasset service.
The Delivery: Further information on my 'Introduction to Operational Resilience' includes a scheduled one-to-one consultation where I will discuss in detail my four point plan that provides step-by-step guidance to putting in place the systems and controls required to become ''FCA authorised'' and how these systems and controls provide the evidence required by the regulators.
Followed by a Q&A session.
AI Frontiers - Alter.ai
A high-value proposal for the UKRI AI Frontier program, designing an Agentic AI solution to synthesise complex clinical datasets (from DNAnexus and The Protein Data Bank) into high-fidelity 3D medical visualisations.
This role required navigating the exact intersection of engineering momentum, product vision, and the stringent clinical governance standards that are central and unique to the health sector, clinical health and research operations.
COMMERCIALISING QUANTUM TECHNOLOGIES UK RESEARCH
and
INNOVATION FUNDING
The Vision: Driving Quantum Innovation. Transforming science into commercial reality.
The Challenge: Provide funding for commercialising products and technologies based on quantum computing.
It builds on the UK National Quantum Technologies Programme (NQTP) to drive innovation across sectors including automotive, healthcare, infrastructure, telecommunications, cyber-security and defence.
The investment: This challenge is investing more than £174 million, supported by over £390 million from industry, to advance the commercialisation of new products and technologies based on advances in quantum computing.
The Delivery: Cross-Sector Impact. Advancing cyber-security, infrastructure, and telecommunications through dedicated project delivery.
THE EUROPEAN UNION'S WIFI4EU INITIATIVE
That aims to provide free-to-access public Wi-Fi services and provide seamless connectivity to government and local authority digital services.
The European Commission wishes to promote free Wi-Fi connectivity for citizens and visitors in public spaces such as parks, squares public buildings, libraries, health centres, street markets and museums everywhere in Europe through the WiFi4EU initiative.
The budget of the WiFi4EU initiative is €120Million between 2018 and 2020. It will support the installation of state-of-the-art Wi-Fi equipment in the centres of community life, areas for regeneration and economic growth.
The WiFi4EU initiative resulted with 186 UK local authorities being awarded the €15,000 grant resulting with a total of over €2.7Million in funding from the European Commission.
THE NEW WIRELESS NETWORKING STANDARD (Wi-Fi 6 802.11 AX) BUSINESS FEASIBILITY WHITEPAPER
Wi-Fi 6 is not just an incremental update to the previous Wi-Fi standard.
There are fundamental and game changing innovations to Wi-Fi 6 that bring a whole new generation of business benefits with it.
To put things into perspective, since the last standard of wireless networking Wi-Fi 5 (802.11ac) was released; 4K video, 4G/LTE, YouTube.com, Amazon Web Services, streaming music and iPhone 6 did not exist.
STREAM INSIGHT
A REAL-TIME COMPLEX EVENT PROCESSING (CEP) ENGINE ENVISAGED FOR HIGH-FREQUENCY TRADING PLATFORMS
High frequency trading (HFT) is progressively dominating the world of equity trading. It involves systems that execute trades at ultra-fast speeds, in less than a millisecond, across various stock exchanges. HFT serves as an excellent illustration of Big Data analytics, particularly the velocity aspect. For HFT strategies to yield profits, it’s crucial to process big data in real time.
This paper explores the vision and the design challenges that HFT systems encounter and the potential for low-latency big data processing in this domain.
Most HFT systems utilize real-time stream processing, which has certain limitations. We propose a theoretical framework for constructing HFT systems with Stream Insight using the complex event processing approach, which could address the shortcomings of stream processing.
In this vision paper the suitability of this framework for HFT applications is examined and outlined.
Data Loss Prevention (DLP) and Insider Information Leak Prevention
Cybercrime, Watch, Alert and Terminate (CWAT)
Data breaches are one of the biggest concerns that organisations face today. They are often caused by internal threats such as an organisations own employees. Information leakage can occur through email, web uploads, printing and document copying to removable media.
Intelligent Wave's data loss prevention (DLP) solution protects organisations from these risks. The solution monitors every single PC activity and blocks unauthorised operations which are deemed suspicious and configured centrally through policies, flags and rules.
CWAT, controls corporate network user activities which lead to malicious or unintentional sensitive, private and confidential data loss through the use of day-to-day appslications such as email, file uploads and downloads, printing, and through copying to portable storage media. It does this by by monitoring and blocking actions deemed to be suspicious on all endpoints of a PC, notebook connected to or away from the corporate network and via VM terminals.
CWAT has a unique file encryption (AES256) function. Even if information is leaked, data can still be protected.
The solution provides regulated sector organisations with evidence of a solution in place that is geared towards preventing DLP to regulators and provides evidence of actionable steps an organisation can take to recover from a data loss incident if and when it occurs.
MICROSOFT CUSTOMER PARTNER EXPERIENCE (.NET) INITIATIVE
A LEAN Six Sigma Black Belt programme that re-established partner markets and delivered newly developed software applications to partner businesses and their customers (CPE)
The program exceeded on all KPI's, driving 86% growth within the Small to Medium Solutions and Partners (SMS&P) business.
Brought-to-front the power and efficiency of the new .NET application suite in contrast to alternative brands on the market.
Developed industry specific case studies that demonstrated Partner-led solutions with their customers that also evidenced ROI and operational efficiencies that were achieved in real life scenarios which were developed by Microsoft and delivered by Microsoft's partners.
It also created and established a new global team role.
"After 17 years in the industry, this has been the first major upgrade where I have not encountered any problems"
Maurice Fonseca
IT Manager - Global Television
CAREFONE© MVNO ORDER MANAGEMENT
The Carefone© MVNO order processing application suite is an integrated software stack encompassing subscriber onboarding, SIM/eSIM management, order management, rating, billing, CRM, self-care portals, and operational reporting. Carefone© offered end-to-end traceability, automated workflows, multi-channel order processing, and fulfillment aligned with wholesale carrier networks and retail ecosystems.
Core Functional Areas of MVNO Order Processing:
Based on industry-standard MVNO practices and software from Carefone© MVNO order processing suite it offered the following services to the Teelcommunications sector.
Subscriber Onboarding & Activation:
Management of SIM, eSIM, and iSIM provisioning.
Identity verification and service eligibility.
Automated account creation linked to the BSS (Business Support System).
Order Management System (OMS):
Centralized management of order placement, tracking, and fulfillment.
Integration with e-commerce, retail, and call center channels.
Real-time inventory and stock status updates to prevent overselling.
Hands-off processing workflows for subscriptions, upgrades, and cancellations.
Billing and Charging (BSS):
Conversion of usage events into billable items.
Management of pricing plans, top-ups, and recurring charges.
Integration with wholesale carrier agreements to ensure settlement accuracy.
Auditable traceability between customer actions, usage, and generated invoices.
Customer Relationship Management (CRM):
Individual customer account management and self-care portals.
Handling service changes, support requests, and escalation paths.
Tracking of loyalty or reward schemes tied to subscriber activity.
Workflow Automation & Reporting:
Automated end-to-end workflows connecting order capture to provisioning, billing, and service activation.
Operational dashboards for real-time monitoring of order states.
Traceable reporting to verify compliance, audit trails, and reconciliation with network records.
Governance and policy alignment across BSS, OSS (Operations Support Systems), and retail interfaces.
Compliance with UK regulations regarding customer data, billing transparency, and consumer rights.
IBM STERLING ELECTRONIC DATA INTERCHANGE (EDI), B2B WORKFLOW INTEGRATION AND ORDER MANAGEMENT
B2B Workflow Integration: Choosing the right EDI solution provider is crucial for a strong B2B integration strategy.
Electronic Data Interchange (EDI) IBM Sterling EDI and B2B API solutions fit any IT strategy, offering on-premises software, containerized hybrid-cloud options and SaaS models that can be self-managed, managed by an IT partner or managed by IBM Sterling.
IBM Sterling Order Management: Speed up your digital transformation by simplifying technology integrations. Implement complex omnichannel order fulfillment processes, including real-time inventory and warehouse management, curbside pickup, ship from store, and buy online, pickup in store (BOPIS).
MICROSOFT WINDOWS 95 OPERATING SYSTEM SUPPORT and MICROSOFT WINDOWS 95 PLUS! DIGITAL MEDIA ENHANCEMENT PACK and DIGITAL MEDIA FILE .WMA \ .MP3